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Terms & Conditions
Allergen information
Deposits and payment
A deposit is required for large orders, such as wedding cakes, and is non-refundable in the event of a cancellation. The amount required varies according to the overall value of your order. The final balance is payable two weeks before the wedding date. Failure to make payment in full by the due date may mean we are unable to complete your order. In the event of a cancellation once the final balance has been paid, the total amount is non-refundable.
We generally take deposit payments via Paypal. Paypal is a secure payment method which allows you to pay us by card without us seeing your payment details. It's also how we take payments on our online shop. We ask for final balance payments by bank transfer, although we will accept balance payments by Paypal as well - in these circumstances we would ask you to cover the Paypal fee as well, which will be an additional cost to you.
For all other orders we require payment in full up-front before work can commence on the cake and generally this is done via a Paypal invoice. Payments are due a week before the order is due - failure to pay by this time will result in your slot being reallocated to another customer and us being unable to take on your order.
Unfortunately we have to take all our payments in advance as our work is bespoke and entirely made to order.
If your order involves the hire of one of our cake stands, you will be given a date by which this needs to be returned to us. Our stands are used regularly and failure to return the stand by the given date will cause us issues for other orders. In the event that the stand is not returned to us on the date stated, or returned to us with damage to the stand, we reserve the right to retain all or part of your deposit.
Delivery
Delivery is available, although a small charge may apply. Delivery is free within the first 10 miles, after this distance a fee of £1 per mile is payable. We regularly deliver within Lancashire, Greater Manchester and Cheshire, and also into West Yorkshire and Derbyshire. Please contact us for details and we'll let you know if a charge will apply.
Collection is welcomed from any area! If you are collecting your order please note that you are responsible for its safe transportation. We will make every effort to ensure that your order is fit for the journey but we accept no responsibility for damage that occurs whilst in your care or as a result of failure to follow our advice regarding your order.
Food Hygiene
We are registered as a food preparation business with the Food Hygiene Department at Bury MBC. Our premises, methods, storage and labelling were inspected in March 2010 and we are pleased that the Food Hygiene Officer had no recommendations to make.
Allergies and Food Safety
Please note that all our products are made in a kitchen where nuts are used. If you have purchased a product that contains nuts a warning sticker will be displayed inside the box. If your product has elements of decoration that are inedible a similar sticker will be displayed - for example wired sugar flowers are inedible.
Please note that marzipan contains almonds.
We are not responsible for any issues arising due to failure to follow advice and warnings.
Postage
You will be notified when your products have been despatched. Please note that every care will be taken with packaging to ensure that your items arrive in good condition. However, we cannot be held responsible for the treatment that they receive whilst in the hands of Royal Mail or our couriers. In addition, if you require your items by a specific date we will use an appropriate delivery method but again we cannot be held responsible for delays that occur that are not under our control.
Complaints
In the event that you are not completely satisfied with your order, please contact us within 24 hours and give us details of exactly what the issue is.
Use of Images
All images are the property of Cat's Whiskers Cake Design. you may not use any of our images without our express permission which must be obtained in advance.
